Frequently asked questions

Signing up takes about 90 seconds. Enter your postcode on our homepage to check if we're in your area, then fill in your name, mobile number, address and car registration. You'll choose your preferred wash time and that's it — your first month is completely free with no card charge today.

Completely free — no strings attached. We ask for your card details upfront so the subscription continues seamlessly after your free month, but nothing is charged today. Three days before your free month ends we'll send you a heads-up text. You can cancel any time before then and pay absolutely nothing.

Not at all — in fact most customers aren't home when we arrive. You just need to make sure the car is parked at your address and accessible. We'll send you a text when we're on the way and a photo when we're done so you always know exactly what's happening.

We're currently active in Sutton Coldfield (B72–B75) and expanding fast across Birmingham. Check your postcode on our homepage to see if we're in your area yet. If not, you can join the waitlist and we'll text you the moment we launch in your postcode.

Absolutely. Each car gets its own subscription at the same address. Simply sign up again with the second car's registration and both will be scheduled on your zone day back to back. Many of our customers have two cars on the same driveway — it adds around 20 minutes to the visit.

When you sign up, we assign you a fixed weekly day based on your postcode — all customers in the same area are on the same day so our route is efficient and we're always nearby. Your day is permanent so you always know when to expect us. You'll receive a reminder text the evening before every visit.

You can choose a preferred time window — morning (8am–12pm), afternoon (12pm–4pm) or evening (4pm–7pm). The evening before your wash day you'll receive a text to confirm your slot. Your preferred window is saved permanently so you won't need to re-select it every month.

No problem at all. Reply SKIP to the reminder text we send the evening before your wash day and we'll skip that month. Your subscription continues as normal the following month with no extra charge. You can also contact us directly via the number on your confirmation text.

If your car isn't accessible when we arrive, we'll tag you onto our next nearest visit in your area rather than skipping entirely. We can also roll the missed wash into the following month — you'll get two washes that month at no extra charge. We'll always find a way to make sure you get your wash.

We use professional-grade, biodegradable, pH-neutral car care products — the same products used by professional detailers. They're safe for all paint finishes including matte and wrap, and they're kind to the environment. We never use harsh chemicals that could damage your car's finish.

No — we're completely self-contained. Our van carries everything we need including a large water tank and professional pressure washer. We don't need access to your electricity, your tap or your garden hose. Just the car.

A standard exterior wash takes approximately 15–20 minutes. The Premium plan with wheel cleaning takes 20–25 minutes. We'll send you a text when we arrive and a photo when we're done so you always know the exact status.

Yes — our products and technique are safe for all paint finishes including standard gloss, matte, satin, vinyl wraps and ceramic coated cars. If you have a wrap or ceramic coating, please mention it in your sign-up notes and we'll adjust our approach accordingly.

Your first payment is taken 30 days after you sign up — that's when your free month ends. After that, payment is collected automatically on the same date every month. We send a reminder text three days before every payment so there are no surprises.

Yes — you can upgrade or downgrade your plan at any time by contacting us. Changes take effect from the following month's payment. There's no fee to change plans.

You can cancel anytime — just reply to any of our texts or contact us via the details on the contact page. There's no minimum term, no cancellation fee and no awkward conversation. Cancel before your next billing date and you won't be charged again.

We accept all major debit and credit cards including Visa, Mastercard and American Express, as well as Apple Pay and Google Pay. All payments are processed securely by Stripe — we never store your card details ourselves.

When your wash is complete, you'll receive a text with a link to rate the quality. If you're not happy with anything — a missed area, streaky windows, anything at all — report it within 20 minutes and we'll come straight back to fix it at no extra charge. We're always in your area when we finish so it never takes long to return.

Get in touch directly — we'll always try to make things right even outside the formal window. For minor issues we'll make a note and give your car extra attention on the next visit. Our goal is for every customer to be genuinely happy with the service.

Yes — we carry full public liability insurance with £1 million cover. Your car and property are fully protected on every visit. In the unlikely event of any damage, we handle it promptly and professionally.

Just reply to any of our texts or contact us directly and we'll update your details straight away. Moving house? Let us know your new address and postcode and we'll reassign you to the correct zone day for your new area.

Yes — just reply to any of our texts asking to change your preferred slot and we'll update it permanently for all future visits. Changes take effect from the following month.

Every completion text we send includes your personal referral link. Share it with a friend — when they sign up, you both get a free month added to your subscriptions automatically. There's no limit to how many people you can refer.